|
 Home > Company > Support
Support and Frequently Asked Questions
What is your policy on...?
Your Privacy
Shipping Terms & Conditions
Returns & Refunds
How does the Terra-SAN service work?
The process starts when you fill out the order form on our website and send it to
us.
Next, you ship your collection to us. You have three shipping methods to choose
from: the spindle method, which is easy and effective; your original jewel cases,
which are more secure than the spindle method but some cases will break in shipping;
and the Vaultz method, which is the most secure.
Once we have your collection in house, we start by reading everything that is on
your disks.
Each digital file is then tagged (identified) and groomed (cleaned)
to meet the specific requirements of your digital media server.
To start the process, click here
If you have any concerns with the shipping of your collection
please click here to contact
us or call us at 203.604.0180.
We do have solutions to protect and store your collection.
Preferred method of shipping is FedEx, UPS, and USPS.
What is the turnaround time for getting my CDs back?
Collections of under 500 CD audio disks can be turned around in 3-5 business days
from receipt at the production facility. Expedited importing can be turned around
in 30 hours for an additional fee of $.75 per disk, not including additional expedited
shipping charges.
Collections of under 500 DVDs can be turned around in 5-8 business days from receipt
at the production facility. Expedited importing of DVDs is available on a manufacturer
by manufacturer basis for an additional fee of $.95 per disk, not including additional
expedited shipping charges.
Expedited service must be arranged by phone with customer service in advance of
shipping.
Our process is as follows:
- Receive Collection
- Inventory and inspection
- Contact Client if discrepancies or issues are found
Preparation and importing of
disks
- Package and return shipment
Note: an example of delays would be heavily scratched disks, disks in the incorrect
jewel case. etc.
Elan Backup and Restore Procedures:
Elan Series 1 Back Up |
Elan Series 1 Restore |
Elan Series 2 Back Up |
Elan Series 2 Restore
|